What could be more challenging than having difficult conversations? And yet we face potential difficult conversations all the time.

Telling the boss that your project is late, giving an unfavourable performance review, or informing one of your work colleagues that their work isn’t meeting expectations – all can be threatening and consequential.

Putting off these conversations is tempting but solves nothing and leaves others in the dark, unable to act to correct problems. On the other hand, having difficult conversations without the right preparation can be just as risky, leading to misunderstandings, anger and an even worse mess than you started with.

This workshop will help participants to learn to approach difficult conversations with confidence, leading to better work outcomes.

Who should attend

Anyone that struggles with how to approach a difficult conversation, including managers and team leaders.

Program content

  • How we define what a difficult conversation is and the consequences for avoiding them
  • Emotions and stress in difficult conversations
  • Using the CANDID approach

Learning outcomes

  • The brain’s response to conflict or stress and the techniques to help you remain calm during a difficult conversation
  • How to use appropriate planning skills to prepare for a difficult conversation
  • How to demonstrate empathy through active listening and powerful questioning skills
  • Tips to maintain relationships and engagement while having a difficult conversation
  • Be able to approach a difficult conversation with more confidence using a support framework


people-start-jade-corbett-managing-consultantJade Corbett, Management Consultant

With over 10 years’ experience as a senior HR and IR consultant, Jade has a wealth of experience in best practice people and culture theories and strategies. She understands what drives team and organisational success and delivers practical content and programs which result in real learning outcomes.

Event details

Date: Thursday, 19 July 2018

Time: 9:00 am – 5:00 pm

Full price: $799

Venue: PeopleStartHQ, Level 1, 484 Albany Highway Victoria Park